We’re here to help! If you have any questions or concerns,
please fill out the form here and we will get back to you within 72 hours.
All prices are set in Canadian Dollars $ and are automatically converted to local currencies based on the most up to date exchange rate.
Shipping
Shipping costs will vary depending on your location. Live rates are shown at checkout. All orders will receive a tracking number once the order has been fulfilled.
Once a package has left our studio, we are no longer responsible for the delivery.
Please reach out to the carrier for any delivery inquiries.
Where do we ship?
Canada
Free shipping on all orders over $200 CAD
USA
International
United Arab Emirates, Austria, Australia, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, & Singapore.
When will my order ship?
Order processing typically takes around 2-4 days. Delivery times will vary depending on your location:
Canada: 2-10 business days
USA: 4-12 business days
International: 5-25 business days
Shipping times may vary. We are only able to provide estimates. For the most accurate delivery information, we recommend using your provided tracking link.
Returns + Exchanges
If you believe there has been a mistake with your order, please contact us at hello@loosendscrochet.com.
Bags & Crochet Items
All bags and crocheted items are final sale, unless there is a quality issue. Please keep this in mind before purchasing.
Yarn
No returns. You have up to 30 days to request store credit via email. If an exchange is requested, a return shipping label will be provided at the customer's expense.
Product Care
Crochet pieces should be hand-washed in cold water using mild detergent, then laid flat to dry.
DO NOT put our metallic yarn in the dryer as this poses a fire hazard.
Wholesale
For more information on wholesaling, please visit our Wholesale page and fill out the form.
Small Business Program
To join our small business program, please visit our Small Business Program page and fill out the form.
Affiliate Program
To join our affiliate program or access your account, please visit our Affiliates page.